Privacy Policy
Last updated: 3 November 2026
This policy explains how Renova Recovery (“we”, “us”) collects and uses your personal information when you use this website.
Who we are
Renova Recovery is the data controller for the personal information described in this policy. If you have any questions, contact us at hello@renovarecovery.co.uk.
What we collect
- Information you give us – your name, email address, the treatments you’re interested in and whether you’d like marketing emails, when you register your interest or contact us through a form on this website.
- How you use the website – only if you accept analytics cookies: the pages you visit, how you arrived, and your device, browser and approximate location, collected by Google Analytics.
- Technical information – essential cookies and security checks needed for the website to work and to protect our forms against spam.
How we use it
We use your information to:
- let you know when Renova Recovery opens and send you the updates you have asked for;
- respond to your enquiries;
- understand how the website is used so we can improve it (only with your consent);
- keep the website secure and working properly.
Our lawful basis is your consent for marketing emails and analytics cookies, and our legitimate interests in responding to you and running a secure website. You can withdraw your consent at any time, by using the unsubscribe link in our emails, emailing us, or using “Manage cookies” at the bottom of any page.
Sharing your information
We do not sell your information. We only share it with trusted providers who help us run this website, who process it on our behalf and under our instructions:
- DigitalOcean and Ploi – website hosting, on servers in London.
- Mailgun – sends the emails generated by our forms, from its EU region.
- Google – Google Analytics (only if you accept analytics cookies) and Google reCAPTCHA, which checks that form submissions come from a person rather than a spam bot. reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Some of these providers may process information outside the UK. Where they do, they are covered by the UK’s data adequacy regulations or by appropriate safeguards such as the UK International Data Transfer Addendum.
How long we keep it
We keep your sign-up details until you ask us to remove them or we no longer need them for the purposes above. Google Analytics keeps usage data for 2 months.
Cookies
Cookies are small files stored by your browser. We only set non-essential cookies if you agree to them in our cookie banner, and you can change your choice at any time using “Manage cookies” at the bottom of any page.
- Essential –
CRAFT_CSRF_TOKENandCraftSessionId(until you close your browser) keep forms secure and the site working;craft-cookie-banner(1 year) remembers your cookie choice; Google reCAPTCHA sets_GRECAPTCHA(6 months) to protect our forms from spam. - Analytics (only with your consent) – Google Analytics sets
_gaand_ga_*(2 years) to tell visits apart and measure how the site is used.
Your rights
Under UK data protection law you have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to data portability. To exercise any of these rights, email hello@renovarecovery.co.uk.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.